Superior Seafood has been servicing the food industry for over 50 years. Based in Grand Rapids, Michigan, they serve more than 2,000 customers throughout the Midwest in retail and foodservice accounts, processing up to 360,000–400,000 forms a year. Superior Seafood faced several challenges and inefficiencies in effectively managing these documents with such high volume. One of FabSoft’s Resellers, Applied Imaging, introduced SysConnectas as a solution to alleviate these issues.
Superior Seafood was printing their invoices to three-part forms on a dot matrix printer, bursting forms and collating them into routes. When the products were delivered, the customer would sign a Proof of Delivery (POD) to confirm receipt. All signed PODs would be collected and manually matched up to the manifest. If there were any credits or returns, they would have to be entered into AS400, printed, and sent out. All copies of invoices and credits would be manually filed into file cabinets. If any of these documents needed to be referenced in the future, personnel would manually search through and retrieve them from the file cabinets.
Solutions Implemented by Superior Seafood
Superior Seafood could simplify and streamline all of its processes with FabSoft’s SysConnect, OnBase DMS, and copy machines. Now, SysConnect captures the print stream from AS400, creates an electronic file for import, and prints the documents to the copy machines. Superior Seafood can produce clear and professional-looking forms rather than their old multipart forms and dot matrix printers. The two printed invoices are a delivery receipt and a Proof of Delivery (POD) containing unique barcodes. The original text file is then automatically imported into OnBase DMS.
After the products are delivered and the Proof of Deliveries (PODs) are returned, they are scanned to populate keyword values and automatically archive to OnBase DMS. The keyword values are populated when a POD is scanned because the keywords are used to search for the POD on the OnBase DMS. When handling credits or returns, they are added to an ERP. Once entered in, SysConnect prints the forms and automatically sends them to them OnBase DMS. Furthermore, DMS generates an exception report once a week which can be used to identify any missing documents. All supporting documents are cross-referenced or imported automatically.
SysConnect Benefits For Superior Seafood
- Eliminated Multipart Forms – Save time and money using multipart forms and dot matrix printers
- Implemented Copy Machines – High-speed color printing produces enhanced, professional-looking forms
- Archive To OnBase DMS – Printed documents are barcoded, scanned, and imported to OnBase DMS
- Instant Access & Keyword Search – Instant access to documents and keyword searches are now available
- Saved On Storage Costs – Documents are achieved electronically, eliminating the expense of storing documents in file cabinets
- 100% Accuracy – Streamlined process reduces the potential of errors, increasing productivity and cash flow