Support Options |
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**PLEASE NOTE** FabSoft is no longer offering support for Reform Version 11. Support will only be given for versions 12 and 12.5. Our resellers are typically knowledgeable of our product. Since they are also more familiar with how you are using the software, they may be able to assist with the questions you may have. Our Free Support Forum is where you can post an issue and members of FabSoft support can respond. You can also browse through the forum and see if any previous postings contain helpful information. The more detail you provide regarding your question and/or issue, the more efficiently we'll be able to assist you. Purchase a Support Incident Support incidents are only for those that are having issues with products that have already been installed and were working at one point. Once purchased, a representative from FabSoft will contact you in order to resolve your issue. Support incidents are $250 per incident and include up to 3 hours of support (per incident). For assistance with installation, configuration and making changes to workflow, FabSoft offers Consultation and Scope of Work requests (detailed below). FabSoft Consultation FabSoft Consultation is given per hour and is for those that need assistance with making any changes or additions to their workflow. A representative from FabSoft will contact you in order to provide reasonable guidance and direction. Assistance is given on a best effort basis and FabSoft cannot guarantee that every support request will be resolved. The minimum block of time you can purchase is (5) hours. Contact FabSoft Sales (973)767-2100 or sales@fabsoft.com to purchase Consultation. VIEW TERMS & CONDITIONS FOR CONSULTATION Request A Scope of Work (SOW) Scope of Work requests are generally for new implementations or performing making major changes to a workflow (over 15 hours of work). A representative from FabSoft will work with you in order to clearly define the desired workflow and collect data samples. A FabSoft engineer will review the request and then create a Scope of Work. The SOW will outline your expectations and provide you the list of required software components with a price for our Professional Service team to turn-key the implementation. Although this can take up to 10 business days to complete, we will guarantee our work and that it will be completed for the price disclosed in the SOW. Contact FabSoft Sales (973)767-2100 or sales@fabsoft.com to request a Scope of Work. Support for Ricoh Reform PDC If you purchased Reform PDC from the Ricoh channel, please contact the Ricoh Solution Help Desk for support: (888)424-1573 or solutions@ricoh-usa.com. You are also free to use any of our support options listed above. * Recommendation: First, please try consulting the Training Website or the Product Manuals for general questions and using our Support Forum for more technical assistance, since these tools are free of charge. |
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